Cancellation Policy

1. Cancelling by you

• More than 24 hours before the delivery time: cancel free of charge for a full refund.
• Between 24 and 12 hours before delivery: we may already have started preparing your order, so a cancellation fee of up to 50% of the order value can apply.
• Less than 12 hours before delivery, or once baking has started: the order cannot be cancelled or refunded, because the cake is made specially for you.
• Baking accessories and packaging that have not yet been dispatched can be cancelled for a full refund.

2. How to cancel

Call or WhatsApp us on the number below, or email us, with your order number. Please do it as early as you can; the time we receive your message is the time of cancellation. We will confirm your cancellation in writing (WhatsApp or email) within a few hours.

3. Changes instead of cancelling

If you only need to change the date, time, address or message on a cake, tell us as early as possible. We will make the change if the order has not been baked yet.

4. Cancelling by us

We may cancel an order if an ingredient or item is unavailable, the address is outside our delivery area, we cannot reach you to confirm details, or a payment is not completed. We will let you know and refund anything you have paid in full.

5. Refunds for cancelled orders

Where a refund is due, it is initiated within 2 working days of the cancellation being confirmed and paid back to the original payment method (UPI, card, net banking or wallet) within 5–7 working days. Cash-on-delivery orders that have not been delivered have nothing to refund. Full details are in our Refund Policy.