Refund Policy

1. When you get a refund

• We cancel your order (item unavailable, delivery not possible, or any reason on our side): full refund.
• The cake is not delivered or is delivered so late that it is no longer of use: full refund.
• The wrong cake is delivered (different flavour, size or design from your order): replacement or refund of the affected item, as you prefer.
• The cake arrives damaged or unfit to eat: replacement or refund, once we have seen a photo.
• You cancel in time under our Cancellation Policy: refund as set out there.
• You were charged but the order did not go through (for example, the payment succeeded but no order was created): full refund.

2. When we cannot refund

• Because every cake is made for you, we cannot take it back or refund it for a change of mind after baking has started.
• Slight differences in decoration, colour or finish from the photograph, since each cake is hand-made.
• Delivery failed because the address or phone number given was wrong, or no one was available to receive the cake.
• Damage or melting caused after delivery, such as cakes left out of the fridge.

3. How to ask for a refund

1. Contact us on the number below within 24 hours of delivery (for damaged or wrong items, within a few hours is best, as cakes spoil quickly).
2. Give your order number and, for damaged or wrong items, send a clear photo.
3. We will review it and tell you the outcome, usually the same day.

4. How the refund is paid

• Paid online: refunded to the same UPI account, card or bank account you paid from. It normally reaches you within 5–7 working days of approval; your bank may take a little longer to show it.
• Cash on delivery: refunded by bank or UPI transfer to an account you give us, within the same period.
• We refund the amount you paid for the affected item. If we cancel the whole order, that includes any delivery charge.
• Refunds are issued in Indian Rupees (INR). We will confirm by phone, WhatsApp or email once the refund has been initiated, with the payment reference.

5. Refund timeline at a glance

• Request a refund: within 24 hours of delivery.
• Decision from us: within 1 working day of receiving your request and photo.
• Refund initiated: within 2 working days of approval.
• Refund credited to your account: 5–7 working days from approval.

If you have not received your refund in this time, write to us at the email or number below and we will trace it with our payment partner.