The Coastal Bakes respects your privacy. This page explains what information we collect, why, and the choices you have.
We do not sell your personal information.
Online payments are handled by Razorpay, a payment gateway regulated in India. Your card, UPI or net-banking details are entered on Razorpay’s secure window and go to them directly — they never pass through or get stored on our servers. We receive only the result of the payment (paid or failed), a payment reference and the payment method type. Razorpay’s own privacy policy applies to the information you give them.
Only with those who need it to serve you: our delivery partners (your name, address and phone number, so the cake reaches you), our payment gateway, and our website hosting provider. If you sign in with Google, Google processes that sign-in. We share information with authorities only where the law requires it.
Account and chat information is kept while your account is active. Order and payment records are kept for as long as tax and accounting rules require, even if you close your account.
We use only the cookies the site needs to work: one to keep you signed in and one to remember your cart. We do not use advertising cookies.
You can see and update your name, phone number and language in your account, download a copy of your data, or ask us to delete your account from Your data (sign-in required). You can also contact us using the details below. We will act on a deletion request within a reasonable time, keeping only what we must keep by law.
We protect your information with HTTPS, hashed passwords and restricted access. No online service can promise perfect security, so please use a strong password and keep it private.
The site is meant for adults placing orders. We do not knowingly collect information from children.
By creating an account or placing an order you consent to us collecting and using your information as described here, in line with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. You may withdraw consent, and ask to access, correct or erase your data, at any time by contacting us. Your information is used only for the purposes above.
For any privacy concern, write to the Grievance Officer at the email address below. We acknowledge complaints within 48 hours and resolve them within 15 days.
If we change this policy we will update the date at the top of the page.
Questions about this policy, an order or a payment? Reach The Coastal Bakes (TCB), Mangalore, Karnataka, India:
Grievance redressal: if you are not satisfied with how we handled an order, payment, refund or your data, write to the Grievance Officer at contact@thecoastalbakes.com or call the number above. We acknowledge every complaint within 48 hours and resolve it within 15 days.